Refund policy

Last updated: August 29, 2026

WEN HAVEN objects are handcrafted in small quantities. Please review these conditions before ordering.

In-Stock Pieces

A standard, non-personalized in-stock piece may be returned within 14 days of delivery. It must be unused, undamaged and in its original protective packaging. Contact hello@wenhaven.com before returning anything. Unauthorized returns may not be accepted.

Cancellations, Custom Pieces and Preorders

An in-stock order may be cancelled before dispatch. Please contact us as soon as possible; once an order has shipped, it can no longer be cancelled and must follow the return process above.

Custom, personalized, made-to-order or preorder terms apply only when the product page expressly offers and identifies that purchase type. Once confirmed, such orders cannot be cancelled, returned or exchanged, except where the item is damaged, defective, incorrect or applicable law requires otherwise.

Damage or Incorrect Items

Contact us within 7 days of delivery with your order number and clear photographs of the item, inner packaging and shipping carton. Keep all packaging while the claim is reviewed. If the issue is verified, we will arrange an appropriate repair, replacement or refund at no additional cost.

Refunds and Return Costs

Approved refunds are issued to the original payment method within 10 business days after inspection. Customer-initiated return shipping and original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. We do not offer direct exchanges.

Statutory Rights and Contact

This policy does not limit mandatory consumer rights in your country or region. To request a return or report a problem, email hello@wenhaven.com.