Shipping policy

Last updated: August 29, 2026

WEN HAVEN ships handcrafted lacquerware and art objects from China worldwide. Each order is carefully packed for international transit.

Order Status and Dispatch

Products available to add to cart are in stock and normally dispatch within 1–3 business days after payment is confirmed. If an item is sold out or otherwise unavailable, its product page may remain visible with an estimated restock or production time, but it cannot be purchased unless a preorder or made-to-order window is expressly offered on that page.

Shipping Rates

Standard shipping is free to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Macau and Taiwan. Eligible orders of USD $299 or more receive a complimentary express upgrade where available. Other destinations are charged a flat USD $39 rate; remote-area or special-handling surcharges require approval before dispatch.

Transit and Tracking

Estimated transit after dispatch is 5–10 business days within Asia, 7–14 business days to North America, Europe, the United Kingdom, Australia and New Zealand, and 10–20 business days elsewhere. Tracking is emailed after dispatch. Estimates exclude customs, holidays and delays outside our control.

Delivery Address

A signature may be required. Please provide a complete and accurate address. We cannot guarantee changes or rerouting after dispatch.

Duties and Taxes

Orders are shipped Delivered Duty Paid (DDP). Product prices and any shipping charge shown at checkout include applicable import duties and import taxes. Customers should not be required to pay additional duties or customs charges on delivery.

Additional costs caused by an incorrect or incomplete address, refusal of delivery, failure to provide information reasonably required for customs clearance, storage, redelivery or other customer-requested services are not included and may remain the customer’s responsibility.

Damage or Delivery Issues

Inspect the order on arrival. Report damage, an incorrect item or missing contents within 7 days to hello@wenhaven.com, including the order number and clear photographs of the item, inner packaging and shipping carton. Keep all packaging until the claim is resolved.